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Patient Guide

Find Your Best Care Match in 60 Seconds

Answer a few quick questions about your concern. Not a diagnosis — a practical starting point to help you decide before booking.

60-90 seconds
Step 1 of 5

What brings you in today?

Select the option that best describes your primary concern.

Step 2 of 5

How long has this been bothering you?

Even a rough estimate helps.

Step 3 of 5

Which sounds most like you?

Your daily activities can shape how concerns develop.

Step 4 of 5

What bothers you most?

Select up to two that feel most relevant.

Select up to two

Step 5 of 5

One last check

Select any that apply. These help us flag truly urgent situations — mild or long-standing symptoms can still see results.

A medical check may be the safest first step

Based on your answers, it may be better to speak with a medical professional before booking massage or acupuncture. If you have a family doctor or nurse practitioner, consider contacting them first. If you are in Ontario and are not sure where to start, Health811 can connect you with a registered nurse for free, non-emergency health advice and help finding local services. You can call 811 or use the Health811 online chat.

Suggested next steps

For non-urgent questionsContact your family doctor, nurse practitioner, walk-in clinic, or Health811 for guidance before booking care.
If symptoms feel urgentCall 911 or go to emergency care if symptoms are severe, sudden, rapidly worsening, or feel unsafe.

After you have checked that care is appropriate

If your family doctor, nurse practitioner, walk-in clinic, or Health811 confirms this does not need urgent medical care, you are welcome to return to Woodroffe Health Centre for an initial assessment. Your practitioner can help decide whether massage therapy, acupuncture, or combined care is a reasonable next step.

Your personalised overview

Based on your responses,
here are some care options to consider.

Before you book

You mentioned symptoms that may be worth discussing during your assessment. If symptoms are sudden, severe, or rapidly worsening, please seek medical advice first. If they are stable, an initial assessment can help your practitioner decide whether massage therapy, acupuncture, or combined care is appropriate.

Your practitioner may use techniques such as massage therapy, acupuncture, cupping, hot stone, or other approaches depending on your assessment.

Ready to book?

Choose Massage, Acupuncture, or contact us if you’re not sure.

Same booking link for massage, acupuncture, and initial assessment.

Most people find acupuncture comfortable. You may feel a brief sensation when the needle is inserted, often described as a dull ache or tingling. Many patients find the experience relaxing. Your practitioner will discuss what to expect at your first visit.
Ice is generally more helpful in the first 48-72 hours after an acute injury to reduce inflammation. Heat is often better suited for chronic stiffness or muscle tension. Your practitioner can give you specific guidance at your assessment.
In many cases, gentle movement is encouraged. However, certain activities may need to be modified or temporarily paused depending on your concern. This is best discussed at your initial assessment, where your practitioner can give personalized guidance.
This varies widely based on the concern, how long it has been present, and how your body responds to treatment. Some people notice meaningful improvement within 3-6 sessions; others benefit from ongoing care. Your practitioner will outline a realistic care plan at your assessment.

Related Reading

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What to expect at your first visit — assessment, needles, and aftercare.
RMT Massage
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Why desk work causes back pain and how massage therapy helps.
Insurance
Massage Insurance Coverage in Ottawa
What extended health plans cover — limits, billing, and referrals.